Exchange & Return Policy
🔁 Nirvana Store – Exchange & Return Policy
We want you to love what you wear! If there’s an issue with your order, we’re here to help.
✅ Return Eligibility
We accept returns or exchanges in the following cases:
- Wrong item received
- Defective or damaged product
- Size mismatch caused by fulfillment error
🕐 Returns must be initiated within 7 days of delivery.
🚫 Non-Returnable Items
Since our products are made-to-order, we do not accept returns for:
- Change of mind or buyer’s remorse
- Incorrect size ordered (please refer to our Size Guide before purchase)
- Customized or personalized products (unless defective)
🔄 Exchange Policy
We offer size exchanges in case:
- You received a different size than ordered
- There is a major fit issue reported within 7 days
- To request an exchange, please contact us at nivanastore01@gmail.com with your:
- Order ID
- Clear photos of the item
- Description of the issue
📦 Note: Exchange approval is subject to quality check and stock availability.
📦 How to Return or Exchange
- Email us: nivanastore01@gmail.com
- Include order ID, issue details & product photo(s)
- Our team will respond within 48 hours
- If approved, we’ll guide you through the return process
📍 Shipping Notes
- Return shipping costs are borne by the customer, unless we shipped an incorrect or defective item
- We recommend using a trackable shipping service for returns
🤝 Need Help?
Reach us at nivanastore01@gmail.com
We're here to make things right.